Privacy Policy

Cal Coast Repair (“we,” “us,” “our”)
Effective date: [October 06 2025]
Applies to: https://calcoastrepair.com and any pages, forms, texts, or messages where this policy appears or is linked.

We’re a small, local business in San Luis Obispo County, California. This Policy explains what we collect, why, how we use and share it, and the choices you have, particularly

1) Information we collect

We collect information in three ways: (a) you give it to us, (b) it’s collected automatically, and (c) we receive it from service providers.

A. You provide (examples)

  • Contact details: name, phone, email, service address/cross-streets.

  • Job details: photos or videos you upload/text, descriptions of issues, preferred times, access notes.

  • Payment details: processed by our payment provider (we don’t store full card numbers).

  • Reviews or testimonials you choose to share.

  • Communications: calls, texts, emails, website forms, Google Business messages.

B. Collected automatically

  • Device and usage: IP address, browser/device type, pages viewed, time on page, referring URL.

  • Cookies/online identifiers used for essential site functions, analytics, and (if enabled) ads/retargeting.

C. From service providers

  • Scheduling, form, payment, analytics, or marketing platforms (e.g., WordPress, Google Analytics, [WPForms/Fluent Forms], [Square/Stripe], [Mailchimp/ConvertKit]—see “Service Providers” below).

2) How we use information

  • To provide services: schedule, quote, perform work, take before/after photos, send invoices/receipts, and communicate about jobs.

  • Customer support & safety: verify appointments, job-site access, fraud prevention.

  • Business operations: accounting, tax, and recordkeeping; staff training and quality assurance.

  • Improvement & analytics: understand site usage to improve pages and services.

  • Marketing (optional): send service reminders, promotions, or newsletters (you can unsubscribe anytime).

  • Legal compliance: respond to lawful requests, enforce terms, and protect rights and safety.

3) Cookies & online tracking

We use cookies and similar technologies to:

  • keep the site working (essential),

  • measure performance (analytics), and

  • if enabled, show relevant ads (advertising/retargeting).

You can manage preferences via our Cookie Settings link and your browser settings. Some features may not work without essential cookies.

  • Cookie Preferences: [/cookie-preferences]

  • Do Not Sell/Share My Personal Information: [/do-not-sell] (explained below)

4) When we share information

We do not sell personal information. We may share limited data with:

  • Service providers/contractors who help us run the business and are bound by contracts to use data only to provide services to us (hosting, forms, scheduling, payments, messaging, analytics, email, file storage).

  • Professional partners (only with your direction) if a licensed trade is required—we’ll tell you when we make a referral.

  • Legal, safety, and compliance recipients if needed to protect you/us, or if required by law.

  • Business transfers if we reorganize, merge, or sell assets; your information may transfer as part of that change.

5) Data retention

We keep information only as long as needed for the purposes above, including legal, tax, and safety requirements. Typical examples:

  • Quotes/Invoices/Job photos: up to 7 years (tax/records).

  • Contact form submissions and texts: 1–3 years (operations/support).

  • Analytics data: 14–26 months (Google Analytics default) unless configured otherwise.

You can ask us to delete information (see “Your Rights,” below); some data may be retained if required by law or to complete an ongoing transaction.

6) Your choices

  • Calls/Texts/Emails: you can opt out of marketing messages; service/transactional messages may still be sent.

  • Cookies: adjust via [/cookie-preferences] and your browser.

  • Marketing: unsubscribe links are in each email; reply STOP to SMS to opt out.

SMS disclosure: By providing your phone number, you consent to receive texts related to your requests and services (frequency varies). Message/data rates may apply. Reply STOP to opt out, HELP for help.

7) Your privacy rights (California)

If you are a California resident, you have the right to:

  • Know/Access: request the categories and specific pieces of personal information we collected about you.

  • Delete: ask us to delete personal information (with some legal exceptions).

  • Correct: request correction of inaccurate personal information.

  • Portability: receive certain information in a portable format.

  • Opt-out of sale or sharing: we do not sell personal information. If we use advertising cookies that may be considered a “share,” you can opt out via [/do-not-sell] and cookie settings.

  • Limit use of sensitive personal information: we don’t collect sensitive personal information for inferring characteristics.

  • Non-discrimination: we won’t discriminate against you for exercising your rights.

How to exercise your rights

  • Submit a request at: [admin@calcoastrepair.com] or [https://calcoastrepair.com/#contact%20form]

  • Call/Text: [805-xxx-xxxx]
    We’ll verify your identity before fulfilling requests. You may designate an authorized agent to act for you with proof of authorization.

“Do Not Sell/Share” link: [/do-not-sell] (also in the footer)

8) Children’s privacy

Our services are for adults and general households. We don’t knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we’ll delete it.

9) Security

We use reasonable administrative, technical, and physical safeguards appropriate to our size and services (e.g., least-access accounts, encrypted transport, reputable processors). No method is 100% secure; please use caution when sending sensitive details.

10) Service providers (common vendors we may use)

Depending on your selections and our site setup:

  • Hosting/CMS: WordPress + [Your Host]

  • Forms/Scheduling: [WPForms/Fluent Forms], [Calendly/SimplyBook]

  • Payments: [Square/Stripe] (they handle card data)

  • Analytics: Google Analytics

  • Email & SMS: [Mailchimp/ConvertKit], carrier SMS/MMS

  • File/Photos: [Google Drive/Dropbox]

We update vendors as our stack changes; material changes will appear here.

11) Users outside the U.S.

We primarily serve U.S. customers in California. If you access our site from other regions (e.g., EU/UK), you consent to processing in the U.S., which may have different data protection laws than your home country.

12) Third-party links

Our site may link to other websites we don’t control. Their privacy practices are their own; check their policies.

13) Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective date” above and, if changes are material, we’ll provide a notice (e.g., on the site). Your continued use means you accept the updated policy.

14) Contact us

Questions or requests about this policy?
Cal Coast Repair
Attn: Privacy
Address: [Your mailing address]
Email: admin@calocastrepair.com
Phone/Text: [805-xxx-xxxx]